Staff by no fault of their own is helpless unless you have the account holder present. Had account holder (mother) call ATT to put the father on the account. First person on the call couldn't do it. Called again and got someone different and the person made a note on the account that the father should be able to access the account. Didn't matter, staff couldn't do anything without him actually being on the account. They have to scan your DL. ATT is such a joke. I can access my shared fiancee's account with a simple password with a different provider.
My husband and I have been helped the last 3 times we've gone to the store in about 2 years by Eric who has always been super helpful! He's knowledgeable, calm and friendly which is very much appreciated.
They got me in real quick and fix my problems. My phone
TLDR: if you're a kid, or spouse, or parent that shares an account with someone, don't bother coming in for anything unless you're actually listed as the account holder and can authorize changes.
Disheveled sales rep in a tshirt coughing all over us "helped" us. He then left to assist another customer while we waited patiently for his attention. Meanwhile there are several other reps walking around aimlessly. After 3 hours, neither the first sales rep or the manager Rosette (who was rude, condescending, and kept referring to me as 'honey'), were capable of transferring data to upgraded phone. They insisted it was our fault. They returned they upgraded items, an additional 45 mins of waiting. Left the same old outdated phone, although they deleted all the apps on it, and wasted an entire day. Pathetic customer service and utter incompetence all around. Save yourself the trouble...don't ever go to this locations.
Horrendously slow. We were only 3rd on the list and it took over an hour to be seen by a representative. All the while the one representative stood there and I guess is only capable of checking people in. Don’t come here.
At T is a US Electronics Store based in Hamilton Township, New Jersey. At T is located at 650 Consumer Square, Mays Landing, NJ 08330, USA.
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