First impressions is the store smells of animal. The bird cages are filthy with birds that look like they have been fighting feathers missing everywhere. Would not recommend purchasing a pet here unless they clean up their act.
They are terrible they gave me a rat and told me it was a boy and it was young(they didn't know how old it was either) so I couldn't tell myself if it was a boy or girl. But anyway I brought it home and put it with my other rat that was male so they could keep each other company well guess what it is a GIRL and now pregnant which I'm freaking out about cause she was also given to me with a lung infection so she can die at any time and what if she has the babies and dies and I gotta take care of the babies or worse they all die. So they gave me a sick rat, didn't know its age or sex. They put me in a bad situation by not giving me the proper information that they should have known and gave me wrong information I'm very upset. And the vet wasnt cheap for her.
If I could give this place no stars, I would. It breaks my heart to see the conditions these animals are kept in, I have never seen a pet store that could care less about the live beings in their care. You could tell the small pet habitats hadn’t been cleaned in days, the bedding was all soiled with feces just piled into every corner. The kittens are in small enclosed rooms about 2-3 feet wide with no toys to play with. As we looked around the rest of the store, we noticed there was grime and dirt caked on all the shelves and price tags... Worst of all, when we stepped into the back to look at the fish, they were in algae-ridden tanks with no lids that also looked like they hadn’t been cleaned in weeks, and there were DEAD FISH stuck to the filter and two of them laying on the floor in front of the tanks!!! We walked out immediately after that because I didn’t want to support business for this store. This place should be SHUT DOWN for mistreatment of their animals. Please don’t shop here and give this company your money!!
Very friendly young staff. Little pricey... but they will have a self serve dog wash soon.
Went in here over a month ago to look at the cats and fell in love with one. Was told he had mites and we had to wait for it to clear up and him to be fixed but we put in our application and were willing to wait for that as we were told it should be in less than 2 weeks. I came in the next week with proof of residency and asked if we had been aproved as i was told they would call to let us know and the proof of residency could be brought in the day we take him home. They said "oh we wont call until you bring in that proof" so if i hadnt decided to bring it in they never would have called. Next time i came in i was told it wasnt mites it was an upper respiratory infection from getting fixed and we would be contacted at the latest on the 12th of july (we put the application in late june around the 27th i believe) i even wrote the date on the calender bc my kids were so excited about it. After work on the 13th i called to see what was going on and an employee who seemed to have an attitude about my calling told me they would call if/when they were ready and then hung up on me. 30 minutes later i get a call back saying the feline aids/leukemia test came back inconclusive and they had no more tests so he would have to wait til that weekend to be tested and we would know at the latest on monday. At this point my husband and i decided to focus our efforts elsewhere because we felt as if we were being strung along and given different answers every time we called or went in and the situation was being horribly mismanaged. Today (july 27) we recieved a call saying the cat was available to go home now a month later... The woman i spoke to told me he couldnt have the test on the 13th bc of the infection. When i asked why it took 2 weeks her response was well i was on vacation. Im not one to fault anyone their time off but dont you think we deserved a phone call letting us know that we wouldnt find out the results that weekend as we had been previously told of why we were told that the test was inconclusive? We adopted from this location 10 years ago and loved the service we recieved 10 years ago and loved the cat we got there until she passed away. The management of the adoptions are a far cry from what it was and is a huge disappointment. I dont trust that anyone has a clear picture as to the health of the animals there because of the communication or lack thereof or maybe i should say miscommunication seeing as every time i spoke to them it was a new problem. I really hope that cat finds a good home but i will not be spending money on a pet there as the staff seem ignorant as to what is going on.
Pets Plus is a US Pet Store based in Hamilton Township, New Jersey. Pets Plus is located at 4450 E Black Horse Pike, Mays Landing, NJ 08330, USA.
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