They just lost a $500/year customer. This past year I sucked it up and kept my old glasses so that I could get a pair of prescription sunglasses. (What? I use them daily!!) Anyway, I bought an expensive pair because I knew I wanted them to last as I won't be buying them again anytime soon. Well, after a few months of wear, the pin came out of one arm of the frames. I thought, "no biggie-- visionworks will fix them for me." Nope. All they would do is put what amounts to a "very temporary fix" (their words) on them since they don't carry the size pin needed to fix them properly. I even offered to buy the pin if they could order it for me, and I was told that "isn't the way they do it here." Well, guess what else you don't do here? That's right-- get my money. Ciao.
I don't even want to give this a star. I came in with $700 to spend. My sales associate knew nothing about the online products they sold. I Was talked down to. than left unattended for 15 minutes. I have never been treated so disrespectfully you're Honestly better off going to lens Crafters in the mall. Better service and will be taken care of same day.
Terrible customer service ordered the wrong glasses than expected me to pay form that was rude about it
Absolutely rude and do not care about inconveniencing their customers. Got my eyes examined for contacts and they very clearly told me i did not need to schedule a follow up and could have my prescription finalized over the phone. Well when I tried to make that happen, they said that I needed to come in to finalize it (even though i had moved over an hour away and had payed over $100 in services). I argued with the guy on the phone only for him to tell me they had to inconvenience me because it was "the process". DO NOT LIE TO YOUR CUSTOMERS. I'd give them zero stars if possible. However, one positive is that the doctors are very friendly and pleasant.
Awesome service and experience. Was able to make a same-day appointment on a Sunday! I was seen at my scheduled appt time and the exam was very thorough. The Opti-map was well worth the extra $40 since I was concerned about a possible retina tear. Dr Steve was very friendly and went into great detail explaining everything to me. He listened to my concerns and found my problem was caused by the beginning of a cataract forming in my right eye. No pressure to buy glasses there either! BTW, Google Maps is off a bit on the location. It's in Hamilton Commons, yes, but over in the group of stores closest to the theater.
I am tempted to give this place 1 star, but the whole staff from the doctor to the sales reps are so consistently nice and pleasant, I have to give them props for that. HOWEVER...
Visionworks Doctors Of Optometry is a US Health facility based in Hamilton Township, New Jersey. Visionworks Doctors Of Optometry is located at 4215 E Black Horse Pike #500, Mays Landing, NJ 08330, USA.
Please contact with Visionworks Doctors Of Optometry using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Visionworks Doctors Of Optometry opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Health facility in Hamilton Township